Where we stand on privacy
Musical Brick recognises that your personal information is sensitive and private and will therefore always treat it with respect and confidentiality.
It is to the benefit of our customers and ourselves that we manage your information responsibly and with transparency.
Under data protection regulations, you have the right to have your personal information removed at any time from Musical Brick or indeed, any other company. We make this option clear and simple to achieve for all of our customers.
Who we are
Musical Brick provides services and sells products to its customers. To enable us to deliver on our services, we collect personal information about our customers and how they interact with us. How data we collect about you can be used is based on the consent that you provide.
We always keep your personal information safe and secure and take a proactive approach to being compliant with government regulations about data protection.
What information do we collect about you?
All of the information we collect is used to help us identify you. This is only used for delivering products to you, keeping in contact with you about our products and for dealing with any enquiries you may have about our services.
Personal information we collect includes:
Postal address for billing and shipping Email address
We do not collect or store credit or debit card details.
We also collect data on your purchase history which helps us understand more about what you like and what products are popular more generally.
Purchase history information we collect includes:
Products you have bought
Date and times of purchases you make
When do we collect information about you?
We collect information about you at any of the following points:
If you place an order for products or services If you subscribe to one of our newsletters
If you use our website (via cookies)
What are cookies?
Cookies are text files placed on your computer when you interact with our online service, these files contain data needed to use our website (sessions, language, currency and display options).
These cookies are anonymous and do not contain or associate your name/email address or any sensitive data to a specific behaviour.
Further information on cookies is available from www.aboutcookies.org
Twitter might also store cookies when displaying feeds on our pages, more information is available here: https://dev.twitter.com/web/overview/privacy
How to remove cookies
It is possible to block cookies from websites you visit by setting your internet browser to not accept them or to remove them entirely. The websites below provide instructions on how to do this.
Please be advised that as a result of removing or not accepting cookies, our website might not work properly.
How will we use the information about you?
The information we collect about you is used in a number of ways, all of which are either legally required to fulfil our services to you or because you have given us permission to do so.
We collect information about you to process your order and manage your newsletter subscription(s).
Who we share your information with
We never sell or give your information to any other organisation.
However, we need the help of certain providers to manage our services to you.
Financial transactions relating to Musical Brick are handled by our payment services providers, [Paypal]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding your payments and dealing with complaints and queries relating to payments and refunds. You can find information about the payment services providers’ privacy policies and practices at
We use DHL courier to deliver to different countries.
We also send you emails and host our website through external organisations. As such, Musical Brick will store and use your information through these external companies or other organisations. The providers we work with only store your personal information for the purposes we stipulate and are strictly prohibited from accessing or using your data for any other reason.
The hosting facilities for our website, downloads and email services are situated in the United States. All of these third-party data processors are GDPR compliant. The European Commission has made an “adequacy decision” with respect to the United States of America. Transfers to the USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, information about which you can obtain from https://www.privacytrust.com/privacyshield/gdpr-vs-privacy-shield.html
All of this helps us to deliver an efficient service for you as a customer.
Our communication with you
Whether you are new to Musical Brick or you have shopped with us before, we would like to tell you about our products and services which we are updating all the time. We like to keep you informed if you give us your consent to do so. However, if you have asked to receive this information in the past and you no longer wish to, you can opt out whenever you want to.
You have the right at any time to stop us from sending you newsletters. If you no longer wish to subscribe for any reason, you can change your subscription preferences within your account or contact us at [email protected] and we will do it for you.
Access to your information
You have the right to request a free copy of the information that we hold about you at any time. If you would like a copy of some or all of your personal information, please email [email protected]
Before we process this request will we need proof of identification to ensure the data is matched correctly and is safe to be despatched to you.
Removal of your information
You have the right to request that your personal information be removed from our systems. The only instance in which certain information is necessary for us to still have in this case is to complete a legal obligation, such as fulfilment of an order.
We may ask for proof of identification before we process any deletion requests.
We also retain some personal data where it is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
How to contact us
In the unfortunate event that you feel Musical Brick has not complied to General Data Protection Regulations you have the right to lodge a complaint with the Information Commissioners Office which is the Supervisory Authority in the UK.
This authority upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.