Delivery Information

Typical delivery times for standard Singapore Airmail post is 10 working days

These times are based on Singapore Post estimates. Experience tells us that deliveries to:

  • Central and South America in particular can take 4 weeks or more.

  • Italy can sometimes get delayed at customs to up to 3 weeks.

  • Canada can take up to 4 weeks.

It all depends on the local postal service in your area.

Larger parcels or odd shapes like poster tubes may take longer.

There are weight restrictions with Airmail so heavy orders may be split into several packages. Singapore Post pass Airmail packages on to your local national postal service for delivery.

If an order is returned to us marked “unclaimed”, “refused”, “unknown” or “insufficient address” we reserve the right to charge to re-ship the order to you.

If you haven’t received your order after 20 working days, please contact us and we will ask Singapore Post to check their tracking. Please also contact your local post office to see if they are holding the parcel for you – sometimes the postmen forget to leave cards. Most items that customers believe are “lost” are later returned to us as “unclaimed” by the local postal service. Very, very few orders actually go missing never to be seen again!

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